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Maintenance Contracts


A maintenance contract, explained as an agreement which supports many service businesses, is simply an agreement to maintain something. This can expand across the many needs listed above, Additionally, a maintenance agreement can span across industries: manufacturing has equipment which needs to be maintained just as much as healthcare, IT, retail, and more. A maintenance contract signifies the agreement to maintain anything and is somewhat of a general concept.

Common parts of a maintenance contract span across all needs. To begin the process, a maintenance contract agreement sets the expectations, timeline, requirements, price, and what is not included in the contract. Also known as the annual maintenance contract rules, these terms are usually negotiated by the two invested parties and is then finalized with a maintenance contract form.

These are initially presented in the form of a maintenance contract proposal. This, the initial document, is similar to a proforma invoice. It is merely a quote. After negotiation the final agreement is made official with a contractual document.

One will want to pay special attention to the maintenance contract terms and conditions. Through these, agreements may be made which were not necessarily agreed upon. Only by fully reading and understanding the contract can a business understand what they are agreeing to. If further help is needed it is recommended that a lawyer reads the contract before it is signed.

Generally, to end the agreement a maintenance contract cancellation letter is needed. This document officially ends the relationship between the two parties. Professional courtesy dictates that before one of these letters is sent the customer will inform the vendor of how their expectations are not being met. If the problem persists, the agreement can be formally closed with a cancellation letter.

Services and Maintenance Contracts

Eximius IT Solutions delivers reliable cost effective computer services, expert networks, systems support & maintenance without breaking your bank.

Network setup wired as well as wireless, maintenance & repair, computer repair, hard disk data recovery, preventive maintenance, virus and spyware removal, system optimization repair.

We offer services in:

  • Design, implementation and of office\ home Office networks

  • Wireless (802.11b and 802.11g)and wired netorking

  • Support and troubleshooting for all windows operating systems

  • Servers, workstations, PC Systems

  • Networking, LAN/WAN, switches, routers

  • Planning and coordination of IT Infrastructure relocation.

  • Software/system upgrades, installations, configuration, support, rollouts

  • Server & hardware installation, configuration, desktop and laptop repair, upgrades

  • Administration of Microsoft networks

  • Internet Access (broadband: T1, DSL, cable modem, ISDN, etc.)

  • Email Solutions (Microsoft exchange, Mdaemon), SPAM filtering/control solutions

  • VOIP services for your business and home

  • Preventive maintenance for IT networks & systems

  • Remote access support, remote assistance and presentations

  • System backups / disaster recovery of data

  • Network structured cabling installations

  • Emergency 24x7 repair services

Annual Maintenance Contracts:

Most companies recognize that a maintenance contract for PC hardware makes sense, but the market has reached a level of saturation comparable with that of the double glazing industry. Like the double glazing industry, aggressive telesales, amazing offers and third rate service are also common. It's hard to know where to turn.

Our long established and highly regarded hardware maintenance service delivers the guaranteed fix times that your users demand, minimizing downtime and protecting your investment in hardware.

We cover PCs, PC servers, printers and all manner of peripherals, with guaranteed fix times ranging from 2 to 16 working hours. Don't be put off if you're not a multinational! A large proportion of our maintenance business is with small or medium sized companies, some of which have been with us for over number of years. Everybody can expect the same high standard of service.

Our Annual Hardware Maintenance Contract includes:

  1. Priority prompt response to all your complaints.

  2. Maximum uptime of your computers and printers, which we believe is crucial to your day-to-day activities.

  3. The maintenance activity shall cover repair/support services (labour only) for your computers and printers installed in your office.

  4. Whenever our IT expert visit your office he will ensure to care of all the updating your antivirus software and for checking your server backups

  5. Our engineers are committed to provide you latest technologies and thus helping to increase the productivity and efficiency of your firm.

  6. Four annual cleaning and inspection

  7. We will make any number of service calls in a month with response time within 8 hours during business hours, if the call is placed before 11.00am else by next working day .

  8. Unlimited free telephone & remote support related to IT problems.

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